Category: Press Release

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Revolutionizing Banking: How Cloud Managed Services are Streamlining Operations and Elevating Customer Experience

 
Introduction

As an business owner, navigating the complex landscape of IT and infrastructure can pose numerous challenges. To address these challenges, businesses can either maintain an in-house team of IT professionals or seek the expertise of companies like ITSS (Information Technology Services & Solutions). By utilizing ITSS’ Managed Services, businesses can entrust their IT infrastructure’s management, security, upgrades, staffing, maintenance, and troubleshooting to a team of experts. This enables business owners to focus on growth and scalability, even with limited resources and infrastructure at their disposal.

What are managed services?

An IT-managed service model involves a strategic partner, such as ITSS, who takes on the responsibility of transforming and running your business operations and processes to improve overall operational efficiency on a long-term basis. These services are particularly useful for banks and financial institutions that may not have the manpower or experience in IT infrastructure and management. Managed services can help such establishments by freeing up manpower, resources, and time spent on handling server glitches, downtimes, and hardware issues.

Why are managed services important for banks?  

Banks and financial institutions navigate through unpredictable economic and regulatory challenges, with huge pressure on risk and compliance models. In this scenario, the adoption of managed services is rapidly rising as firms look for a more strategic response to better organize and safeguard their business operations.

We are living in a digital and hybrid framework world, and banks and other financial companies cannot afford to lag behind. According to International Banker, significant investments are pouring into the banking industry as both traditional and neo banks are creating ‘composable’ solutions that leverage everything from cloud computing to advanced data analytics, enabling banks to stay ahead of the game.

 

The long-term and tightly integrated nature of a managed services partnership offers substantial strategic benefits in addition to cost reduction and saving resources. There are some key focus areas like financial markets, governance, risk regulation, and compliance where managed services are extremely relevant and profitable in the banking sector.

 

Benefits of Managed Services:

Ø  Cost Reduction

By outsourcing services to specialised providers, banks can reduce their operational costs significantly. Managed service providers like ITSS can help banks save on capital expenditures by providing them with the latest technology, tools, and infrastructure required to run their operations. Banks can avoid the cost of purchasing and maintaining expensive IT systems, hardware, and software. ITSS also offers a pay-as-you-go payment model in which banks pay only for the services they use.

Ø  Improved Security

Security is a huge concern in the banking industry. Managed services providers offer advanced security solutions that help banks protect their customers’ data, transactions, and personal information. Managed services providers use the latest security technologies and tools to monitor and protect the bank’s infrastructure and applications from cyber-attacks, malware, and other security threats.

Ø  Enhanced Scalability

Managed service providers can help banks scale their infrastructure, applications, and systems to meet the needs of their customers and stakeholders. Banks can focus on their core business functions while managed service providers take care of the technical aspects of their operations.

Ø  Better Service Levels

Managed service providers operate on a 24/7 basis, providing round-the-clock support and assistance to banks. Managed service providers use the latest tools and technologies to proactively monitor and maintain the bank’s systems, infrastructure, and applications. Banks can minimize downtime and improve the availability and reliability of their services to their customers.

Ø  Access to Expertise

Managed service providers employ specialists in various fields such as cybersecurity, cloud computing, data analytics, and more. Banks can leverage the expertise of managed service providers to develop and implement cutting-edge solutions to meet their business needs.

 

 
 
Key Takeaways:

Typically, a managed service is most applicable and fruitful when failure poses a high enterprise risk, when there is an urgent need for skill, ability, specialization, and quickly evolving, and when competitive differentiation is low. In these scenarios, the costs, and challenges of building a cutting-edge function in-house may be expensive, time-consuming, and may still not produce the desired results. At these times, managed services come to the rescue and impart several advantages which help in the long-term growth, expansion, and scaling of business operation.

 

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ITSS Empowers BHDL Bank with Temenos Transact T24 R21 to Meet Evolving Customer Needs

ITSS Empowers BHDL Bank with Temenos Transact T24 R21 to Meet Evolving Customer Needs 

 
ITSS Global, Geneva, 30th March’2023:

 

ITSS Global, a global banking software integrator and solutions provider with more than twenty-two worldwide offices and over two decades of experience has announced the successful implementation of Temenos Transact T24 R21 TAFJ core banking system for Banco BHD Leon.

 

ITSS replaced the bank’s outdated core banking system with Transact T24 R21 TAFJ, which had to be implemented from scratch. The major challenge was the huge volume of data from the different types of loans the bank processed. This challenge was overcome by migrating data in phases, which further improved the quality of the process  

                                                                   

About Information Technology Solutions & Services 

ITSS is an expert banking software integrator. ITSS has worked with hundreds of banks worldwide in over two decades, completing over a thousand projects. The company provides a range of banking software, applications, support, and maintenance services.  

Visit their website to find out more: https://www.itssglobal.com  

 

About Banco BHD Leon  

BHDL is the third largest bank in the Dominican Republic with a fairly diversified portfolio, including commercial loans, consumer loans, and mortgages. The business model has been stable through the economic cycle; BHDL has a long track record of earnings stability, which has proven to be resilient. 

Visit their website to find out more: https://www.bhd.com.do/  

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ITSS Drives Seamless Upgrade of Core Banking System for Arab Investment Bank

 

ITSS Drives Seamless Upgrade of Core Banking System for Arab Investment Bank

 

ITSS Global, Geneva, 30th March’2023:

ITSS Global, a global banking software integrator and solutions provider with more than twenty-two worldwide offices and over two decades of experience announced the successful upgrade of AI Bank’s Core banking system from Transact T24 R15 to T24 R20. 

Temenos Implementation Methodology (TIM) was followed with induction training, analysis, designing solutions, building, testing (SIT & UAT), and finally going live, all within a duration of 4 months. The SWIFT and TPH integrations with the T24 upgrade equipped the bank to handle SWIFT transfers for ‘local’ and ‘international’ transactions. Thus, helping the bank access digital payment channels and accelerate the speed of payment transactions.  

In response to this news, Mohammed Thakeb of AI Bank, Egypt remarked, “The team showed great efforts, dedication, and professional management during the project execution. The ITSS team ensured successful delivery of all upgrade activities and provided immediate support during and post-go-live.”                                                                                                  

About Information Technology Solutions & Services 

ITSS is an expert banking software integrator. ITSS has worked with hundreds of banks worldwide in over two decades, completing over a thousand projects. The company provides a range of banking software, applications, support, and maintenance services.  

Visit their website to find out more: https://www.itssglobal.com  

About Arab Investment (AI) Bank 

AI Bank was established in 1974 as an investment and commercial bank under the supervision of the Central Bank of Egypt (CBE). AI Bank provides all types of banking services to individuals through different retail banking products, investment, and treasury services, as well as Islamic banking services for which a solid legislative committee is dedicated to working according to Islamic banking standards.  

Visit their website to find out more: https://www.aibegypt.com/en/about/  

 

 

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ITSS Announces the Successful Completion of Temenos T24 Core Banking Implementation for Daun Penh Specialized Bank, Cambodia

ITSS Announces the Successful Completion of Temenos  T24 Core Banking Implementation for Daun Penh Specialized Bank, Cambodia

 
ITSS Global, Geneva, 30th March’2023:

ITSS Global, a leading banking software integrator and solutions provider with a global presence and two decades of experience in the digital transformation of banks, has announced the successful implementation of the Temenos T24 Core Banking System for Daun Penh Specialized Bank in Cambodia. The project was completed by ITSS in collaboration with the DP Bank team. 

The project’s core objectives included determining the latest technology in T24 to support DP Bank’s disruptive expansion plans in digital banking and new business segments. This implementation was seen as a crucial step in making DP Bank a leading progressive banking provider in Cambodia. 

 

ITSS team conducted training workshops to help DP Bank staff understand the product and reduce their go-to-market time frame. Besides knowledge transfer, ITSS also streamlined processes by eliminating non-value activities.    

 

In response to this, Mr. Hual Sovuththa  , Chief Information & Technology Officer, Daun Penh Specialised Bank Plc. Cambodia, Said:

I would like to congratulate all the team members of ITSS for their assistance in completing the project on time and with perfection. It was an amazing experience for our team members to work with ITSS implementation experts. The level of professionalism and dedication that they exhibited while working on the project has helped us to go live as planned. And now we are expecting good progress and expansion of our present customer pool. 

 

 

About ITSS (Information Technology Solutions & Services) 

 

ITSS is an expert banking software integrator. ITSS has worked with hundreds of banks worldwide in two decades, completing over a thousand projects. The company provides a range of banking software, tools, applications, support, and maintenance services.   

 

Visit their website to find out more: https://www.itssglobal.com 

 

 
About Daun Penh Specialized Bank, Cambodia  

 

Daun Penh Specialized Bank is a financial institution in Cambodia offering retail banking, loans, and tailored banking & financial solutions. With a goal of becoming a top bank in the country, DP Bank provides a wide range of banking services to its customers. 

 

Visit their website to find out more: https://dpbank.com.kh/en/  

 

 

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ITSS Implements Temenos Transact Maturity Model & Establishes Support and Development Centre for Banesco Panama Bank


ITSS Implements Temenos Transact Maturity Model & Establishes Support and Development Centre for Banesco Panama Bank 

 
ITSS Global, Geneva, 27th March’2023:
 

 

ITSS Global, a global banking software integrator and solutions provider with more than twenty-two worldwide offices and over two decades of experience has announced the successful completion of Temenos Transact Maturity Model implementation and setting up of a Support & Development Centre for Banesco Panama bank.  

 

With the implementation of the Temenos Transact Maturity Model, the bank accelerated its speed of solving incidents by 3X. Along with the implementation, ITSS Team also furnished functional and technical help desks for support and development.  

 

 

About ITSS 

ITSS is an expert banking software integrator. ITSS has worked with hundreds of banks worldwide in over two decades, completing over a thousand projects. The company provides a range of banking software, applications, support, and maintenance services.  

Visit their website to find out more: https://www.itssglobal.com  

 

 

About Banesco Panama  

Banesco Panama is a privately owned bank that provides financial services for corporate clients and consumers in Panama. Online banks, title loans, lines of credit, certificates of deposit, and regular checking/saving accounts are some of the services offered by Banesco Panama.  

Visit their website to find out more: https://www.banesco.com.pa/  

 

 

 

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ITSS Revolutionises NBVI’s Banking Experience with the Latest Core Banking System

ITSS Global Revolutionises NBVI’s Banking Experience with the Latest Core Banking System. 

 
ITSS Global, Geneva, 30th March’2023:

ITSS Global, a global banking software integrator and solutions provider with more than twenty-two worldwide offices and over two decades of experience has announced the successful implementation of Temenos Transact T24 R19 for the National Bank of Virgin Islands.  

Despite facing several challenges, the ITSS team expertly replaced the bank’s outdated core banking system with a highly advanced T24 R19 core banking system. The bank went live with the R19 TAFJ implementation within the due timeline, owing to the expertise of the ITSS team.  

About Information Technology Solutions & Services 

ITSS is an expert banking software integrator. ITSS has worked with hundreds of banks worldwide in over two decades, completing over a thousand projects. The company provides a range of banking software, applications, support, and maintenance services.  

Visit their website to find out more: https://www.itssglobal.com  

About the National Bank of Virgin Islands  

National Bank of the Virgin Islands is a leading financial services provider committed to personalized service that goes above and beyond expectations. NBVI caters to customers’ financial needs and provides unique services and resources to achieve their goals. NBVI is a customer-centric bank committed to constantly expanding its services and offerings to create value for every customer.  

Visit their website to find out more: https://nationalbank.vg/  

 

 

 

 

 

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IMAP: Your Gateway to Smarter Data Analysis & Business Growth

Banks and financial institutions engage in diversified omnichannel processes and have multiple teams monitoring credit, transactions, assets, and several other applications and processes. The right monitoring tools can help you set the benchmark in your industry. With reduced manual effort and the ability to pinpoint the root cause of bottlenecks, your enterprise can get the required edge over competitors.

Right from identifying minor glitches and IT issues to ensuring high-level security, and keeping tabs on the entire banking infrastructure, monitoring is critical. Especially for banks, it opens the opportunity to achieve greater efficiency and speedy disposal of issues, saving time and resources.

I-MAP delivers on all your enterprise needs related to observation, monitoring, and analytics across layers of operational stacks. It lets you dive deep into data from hundreds of customizable dashboards that deliver power through insights, and analytical summaries that simplify the decision-making process.

 

Choosing the right Monitoring tool: I-MAP

Banks and financial establishments have understood the need for monitoring and analytical tools. Being a data-intensive and multi-disciplinary industry, channelling your business through the right monitoring tool will save money, and improve overall performance.

                  (View of Dashboard Metrics)

 

Monitoring a bunch of systems, multiple channels, teams, and applications to ensure the smooth functioning of day-to-day work consumes several man-hours. As a bank, the monitoring tool that you choose must be able to combine and graphically represent several of these KPIs onto one screen.
I-MAP makes this possible with its 300+ highly customizable dashboards.

  • The right usage of I-MAP will help you quickly identify and precisely pinpoint the root cause of bottlenecks.
  • The right monitoring tool should offer flexibility and scope for expansion. I-MAP is fully equipped to handle data growth over time.
  • I-MAP is a non-proprietary, generic tool that can be shaped according to your establishment’s structure. To top that, I-MAP synchronizes seamlessly with your Core Banking Systems.
  • I-MAP is not built to aimlessly monitor, rather it gives insights into the inner health of systems.

Features of I-MAP (GFX)

I-MAP is an enterprise-grade tool meant to take care of precise monitoring needs. In the bigger picture, it improves performance, saving effort and time lost in detection and troubleshooting. Optimize your business with solution-based insights. I-MAP comes loaded, here is a list of its best features:

  1. Open-ended, non-proprietary tool
  2. 300+ configurable dashboard panels
  3. Real-time monitoring & analytics
  4. Multiple deployment options
  5. Resilience & power of Elasticsearch
  6. Extensive visualizations by Grafana
  7. Telegraf for metric collection & reporting
  8. Monitors the full stack of apps/processes.

Explore I-MAP

I-MAP facilitates observing the entire stack of the banking infrastructure and its several layers, along with detailed reports, logs, and metrics on multiple channels to fully understand the infrastructure. This includes information about memory issues, bottlenecks, request rates, availability, server health, and end-user experience. I-MAP’s reports and analytical summaries can help make decisions and deal with issues.

 

Different horizontal and vertical actors in a bank can benefit from I-MAP’s omnichannel monitoring and analytical capabilities. These stakeholders may include bank management, leaders, application observers, IT nerds, and monitoring teams.

 


Components of
I-MAP

I-MAP is lightweight, yet it packs immense power with the best-in-class components that synchronize perfectly, making it the ultimate monitoring tool and analytical platform for full-stack monitoring.

Elasticsearch: I-MAP is incredibly fast, thanks to the powerful Elasticsearch engine. It allows I-Map to store, search, and analyze large volumes of data in real time and gives back results in milliseconds.

Grafana: With Grafana, I-MAP lets the data tell the whole story. Break down data silos and empower teams. Create and share dynamic dashboards with other team members to foster collaboration and data transparency.

 

Telegraf: This component is responsible for metric collection and reporting. Telegraf aggressively collects data from multiple sources like stacks, sensors, systems, processes, cloud servers, etc.

Prometheus: An open-source software used for event monitoring and alerting. Prometheus records real-time metrics in a time-series database, with flexible queries and a real-time alerting system.

 

Our vision is to create and provide evergreen solutions that are dynamic and help your business adapt to changing regulations and technology. I-MAP is one such product. It is flexible and expandable, so you’ll never have to look for another monitoring and analytical tool again.

 

Ask us for a FREE DEMO or talk to our experts.

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ITSS & Hysab Kytab Join forces to Drive Innovation in Personal Finance Management

ITSS Global, Geneva, Switzerland: 28th February, 2023:

ITSS, a leading provider of cutting-edge banking and financial technology services and solutions has announced a strategic partnership with Hysab Kytab, a leading provider of digital financial services in Pakistan.  Under this partnership, ITSS will serve as the implementation partner for Hysab Kytab’s new PFM (Personal Finance Management) product.

With PFM, ITSS brings to its clientele of large, medium, and small banks the opportunity to tap into
personal finance. This product can add to the customer-oriented approach that banks are now practicing. PFM has the potential to become a service that can help banks build and maintain longterm relationships by serving customers to diversify savings for a better and secure future.

As part of this partnership, ITSS will leverage its expertise in digital financial services to provide end-to-end implementation support for PFM product. ITSS will work closely with Hysab Kytab team to ensure the successful launch and adoption of the PFM products to its global clientele.

 

In response to this news,

 Mr. Patrick Jaccoud, CEO of ITSS, said:

“We are stoked to begin this partnership with Hysab Kytab.Their PFM (Personal Financial Management) solution will help our global clientele further their stride in digital transformation. This collaboration with Hysab Kytab represents a significant milestone for our business, as it allows us to leverage our collective strengths and expertise to better serve our customers and drive innovation in the banking and Fintech world”

———–

“Banks have been asking for Personal Financial Management solutions that enhance the end customers experience leading to higher customer retention for banks. ITSS has partnered with Hysab Kytab and added their PFM solution to our portfolio of deployed solutions.  In this partnership, Hysab Kytab finds a seasoned technical integrator in ITSS, who has worked with 220+ banks worldwide.

We are intrigued by this partnership as Hysab Kytab creates innovative banking solutions that provide unique opportunities to banks and we look forward to working with them to create success stories for our clientele”,Byron Papazissis Sales Manager (CEE) of ITSS.

 
Mr. Syed Hassan Bin Veqar Global Partnerships & Alliances Lead for Hysab Kytab added:

“We are ecstatic to partner with ITSS, delivering our cutting-edge Personal Financial Management solution to their clients in Europe, the Middle East, LATAM, Africa, and Asia, as they navigate their digital transformation. Combining our solution with ITSS’s exceptional delivery skills, we eagerly anticipate providing unparalleled value to our shared customers.”

 

———–

“We’re delighted to partner with ITSS. As a product company, we’ve always focused on improving products and enhancing users’ experiences. However, we’ve always relied on our partners to expand our reach. For this reason, we have chosen ITSS whose reputation has been well established in different regions that we directly experienced and heard great things about their implementation services from customers. We look forward to working with ITSS”- Yasir Ilyas – Head of Hysab Kytab

 

 

About ITSS:

Information Technology Solutions and Services (ITSS) is a global banking software integrator, headquartered in Geneva, Switzerland with 18 strategic offices in Europe, the Middle East, the Americas, Africa and Asia. Since 2001, ITSS has been committed to delivering banking technology services and solutions to banks and financial institutions worldwide. As a Temenos partner, we’ve supported over 220+ Temenos clients as a system integrator for all Temenos products: Transact, FCM, Islamic banking, Wealth Management Suite, Multifonds, Inclusive Banking, Infinity, etc

For more information, please visit:https://www.itssglobal.com

 

About Hysab Kytab
Hysab Kytab is a technology company that provides digital solutions through a suite of financial management and consumer products. Its major products include PFM (Personal Finance Manager) tool and Hysab Kytab mobile application, a tool for tracking expenses, planning budgets, monitoring finances, etc.

Visit the website to find out more. https://hysabkytab.com 

 

For ITSS Global news, follow us on Twitter – https://twitter.com/TeamITS

 

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ITSS GOES LIVE WITH ZITOUNA BANK’S MIGRATION OF T24 CORE BANKING SYSTEMS FROM R13 TAFC TO R20 TAFJ

ITSS GOES LIVE WITH ZITOUNA BANK’S MIGRATION OF T24 CORE BANKING SYSTEMS FROM R13 TAFC TO R20 TAFJ

 

ITSS Global, Tunisia : June 30, 2022

ITSS, a leading banking software provider has announced the completion of core banking system upgrade for Zitouna Bank, one of the largest commercial banks in Tunisia. The project included key technical system updates, various implementations, and migrations, including T24 R13 TAFC to T24 R20 TAFJ core banking system upgrade.

Throughout this project, Zitouna bank acquired a new system architecture with enhanced technology that will expand the bank’s digital offerings for the benefit of retail and corporate customers. The upgraded and improved system will also enhance the bank’s responsiveness to the changing market needs and provide a more connected digital customer experience. Furthermore, the new system will ready the bank for future upgrades and to national platforms of e-commerce, e-business, and payments per open banking requirements. The bank now has the latest supported core banking systems that offer significant potential to accelerate its digital transformation and provide high-value-added services to its clients.

ITSS thanks Zitouna Bank for this opportunity and looks forward to more great collaborations and partnerships in the future.

 

In response to this news,

“This project saw two committed parties working together towards a common goal: Zitouna Bank demonstrating project ownership and ITSS providing high-quality project management and technical inputs,” remarked Sami Loukil, Regional Service Delivery Manager, ITSS Global

 

Fehmi Bounaoura, Project Manager, Zitouna Bank, said, “The Go-live migration is a real success thanks to work accomplished by our internal project team in total cooperation with our partner ITSS. I am happy to share this achievement with ITSS and proud to win the challenge together.”

 

About ITSS Global:

Information Technology Solutions and Services (ITSS) is a global banking software integrator headquartered in Geneva, Switzerland, with 20 strategic offices spread across Europe, the Middle East, the Americas, Africa, and Asia. Since 2001, ITSS has been committed to delivering banking technology services and solutions to banks and financial institutions worldwide.

About Zitouna Bank:

Founded in Oct 2009, Zitouna Bank is a universal commercial bank that complies with the Tunisian banking activity legislation. Zitouna Bank provides individuals and professionals with a wide range of products and services in terms of deposit accounts, financing, crowdfunding, electronic

 

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ITSS partners with Taurus to accelerate digital asset market

ITSS Global, Geneva, Switzerland: 14th December 2021

ITSS is pleased to announce its partnership with Taurus SA (“Taurus”) one of the leading digital asset platforms. This strategic alliance with Taurus will further simplify and accelerate the integration of Taurus’ solutions with Temenos T24 core banking clients. It also deepens Taurus distribution capabilities in strategic markets, where ITSS has a strong foothold with 18 offices in Europe, the Middle East, the Americas, Africa, and Asia. This collaboration follows the selection and integration in May 2021 of Taurus’ products in Temenos Marketplace.

 

ITSS has always provided customers with innovative solutions and the most comprehensive services, and this collaboration will once again help banks in their path to accelerate the success of their customers’ digital engagement programs.


Taurus brings the capabilities to banks to manage any digital asset, whether tokenized assets, digital currencies or cryptocurrencies through a modular platform which includes Taurus-PROTECT (hot, warm, cold set-up), Taurus-CAPITAL (issuance and tokenization platform supporting Ethereum and Tezos), and Taurus-EXPLORER (multi-chain connectivity solutions API-based) and Taurus Digital Exchange (regulated and independent marketplace).


In response to this news,

Thiagaraj Jayachandran, CTO at ITSS:

We are very pleased with our alliance with Taurus, as it will bring in new opportunities for financial institutions and especially for wealth managers in the digital asset space. As one of the leading Temenos integration partners derived from our digital banking expertise and with Taurus’s innovative cryptocurrency platform, we have a complete package for banks to expand their investment product offerings, in a more secure and seamless manner

 

Victor Busson, CMO and Head of Strategic Partnerships, added:

We are privileged to be entrusted by several Temenos clients and are having multiple discussions with Temenos’ powered banks. Our objective is that our clients have the smoothest possible integration and automate all relevant processes across their front-to-back operations. We are therefore pleased to join forces with ITSS. Their two decades-long expertise combined with their international footprint will give common Taurus and Temenos clients across the globe the possibility to enter the digital asset space in a rapid, cost-efficient, and streamlined way.


About ITSS

Information Technology Solutions and Services (ITSS) is a global banking software integrator, headquartered in Geneva, Switzerland with 18 strategic offices in Europe, the Middle East, the Americas, Africa and Asia. Since 2001, ITSS has been committed to delivering banking technology services and solutions to banks and financial institutions worldwide. As a Temenos partner, we’ve supported over 220+ Temenos clients as a system integrator for all Temenos products: Transact, FCM, Islamic banking, Wealth Management Suite, Multifonds, Inclusive Banking, Infinity, etc

For more information, please visit: https://www.itssglobal.com


About Taurus SA

Taurus SA was founded in April 2018 in Geneva, Switzerland, specializing in digital assets and blockchain. Taurus was founded by senior executives with a background in banking, regulatory, IT, and cyber security. Taurus delivers its clients the infrastructure to manage ANY digital asset: cryptocurrencies, tokenized assets, and digital currencies, with one unified platform. It is a leader in Europe and Switzerland. Taurus solutions are in production and entrusted with the full spectrum of banks: systemic banks, investment banks, private banks, retail/digital banks, crypto-banks, trading venues.

For more information, please visit: https://www.taurushq.com

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