Category: News & Events




ITSS Global, Tunisia : June 30, 2022

ITSS, a leading banking software provider has announced the completion of core banking system upgrade for Zitouna Bank, one of the largest commercial banks in Tunisia. The project included key technical system updates, various implementations, and migrations, including T24 R13 TAFC to T24 R20 TAFJ core banking system upgrade.

Throughout this project, Zitouna bank acquired a new system architecture with enhanced technology that will expand the bank’s digital offerings for the benefit of retail and corporate customers. The upgraded and improved system will also enhance the bank’s responsiveness to the changing market needs and provide a more connected digital customer experience. Furthermore, the new system will ready the bank for future upgrades and to national platforms of e-commerce, e-business, and payments per open banking requirements. The bank now has the latest supported core banking systems that offer significant potential to accelerate its digital transformation and provide high-value-added services to its clients.

ITSS thanks Zitouna Bank for this opportunity and looks forward to more great collaborations and partnerships in the future.


In response to this news,

“This project saw two committed parties working together towards a common goal: Zitouna Bank demonstrating project ownership and ITSS providing high-quality project management and technical inputs,” remarked Sami Loukil, Regional Service Delivery Manager, ITSS Global


Fehmi Bounaoura, Project Manager, Zitouna Bank, said, “The Go-live migration is a real success thanks to work accomplished by our internal project team in total cooperation with our partner ITSS. I am happy to share this achievement with ITSS and proud to win the challenge together.”


About ITSS Global:

Information Technology Solutions and Services (ITSS) is a global banking software integrator headquartered in Geneva, Switzerland, with 20 strategic offices spread across Europe, the Middle East, the Americas, Africa, and Asia. Since 2001, ITSS has been committed to delivering banking technology services and solutions to banks and financial institutions worldwide.

About Zitouna Bank:

Founded in Oct 2009, Zitouna Bank is a universal commercial bank that complies with the Tunisian banking activity legislation. Zitouna Bank provides individuals and professionals with a wide range of products and services in terms of deposit accounts, financing, crowdfunding, electronic


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ITSS partners with Taurus to accelerate digital asset market

ITSS Global, Geneva, Switzerland: 14th December 2021

ITSS is pleased to announce its partnership with Taurus SA (“Taurus”) one of the leading digital asset platforms. This strategic alliance with Taurus will further simplify and accelerate the integration of Taurus’ solutions with Temenos T24 core banking clients. It also deepens Taurus distribution capabilities in strategic markets, where ITSS has a strong foothold with 18 offices in Europe, the Middle East, the Americas, Africa, and Asia. This collaboration follows the selection and integration in May 2021 of Taurus’ products in Temenos Marketplace.


ITSS has always provided customers with innovative solutions and the most comprehensive services, and this collaboration will once again help banks in their path to accelerate the success of their customers’ digital engagement programs.

Taurus brings the capabilities to banks to manage any digital asset, whether tokenized assets, digital currencies or cryptocurrencies through a modular platform which includes Taurus-PROTECT (hot, warm, cold set-up), Taurus-CAPITAL (issuance and tokenization platform supporting Ethereum and Tezos), and Taurus-EXPLORER (multi-chain connectivity solutions API-based) and Taurus Digital Exchange (regulated and independent marketplace).

In response to this news,

Thiagaraj Jayachandran, CTO at ITSS:

We are very pleased with our alliance with Taurus, as it will bring in new opportunities for financial institutions and especially for wealth managers in the digital asset space. As one of the leading Temenos integration partners derived from our digital banking expertise and with Taurus’s innovative cryptocurrency platform, we have a complete package for banks to expand their investment product offerings, in a more secure and seamless manner


Victor Busson, CMO and Head of Strategic Partnerships, added:

We are privileged to be entrusted by several Temenos clients and are having multiple discussions with Temenos’ powered banks. Our objective is that our clients have the smoothest possible integration and automate all relevant processes across their front-to-back operations. We are therefore pleased to join forces with ITSS. Their two decades-long expertise combined with their international footprint will give common Taurus and Temenos clients across the globe the possibility to enter the digital asset space in a rapid, cost-efficient, and streamlined way.

About ITSS

Information Technology Solutions and Services (ITSS) is a global banking software integrator, headquartered in Geneva, Switzerland with 18 strategic offices in Europe, the Middle East, the Americas, Africa and Asia. Since 2001, ITSS has been committed to delivering banking technology services and solutions to banks and financial institutions worldwide. As a Temenos partner, we’ve supported over 220+ Temenos clients as a system integrator for all Temenos products: Transact, FCM, Islamic banking, Wealth Management Suite, Multifonds, Inclusive Banking, Infinity, etc

For more information, please visit:

About Taurus SA

Taurus SA was founded in April 2018 in Geneva, Switzerland, specializing in digital assets and blockchain. Taurus was founded by senior executives with a background in banking, regulatory, IT, and cyber security. Taurus delivers its clients the infrastructure to manage ANY digital asset: cryptocurrencies, tokenized assets, and digital currencies, with one unified platform. It is a leader in Europe and Switzerland. Taurus solutions are in production and entrusted with the full spectrum of banks: systemic banks, investment banks, private banks, retail/digital banks, crypto-banks, trading venues.

For more information, please visit:

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ITSS Successfully Completes UPGRADE At A Leading Bank In Laos!





ITSS Global, Geneva, Switzerland: 18th November’2021:

ITSS Global the leading banking software integrator company headquartered in Geneva, today announced that Indochina Bank has successfully completed a technical upgrade of Temenos Transact Core Banking. Following constant cooperation, the core banking system Temenos Transact was upgraded from T24 R14 TAFC to T24 R20 TAFJ.

The project included the technical upgrade of the system; analysis and adoption of the bank’s local developments to R20 requirements; testing and maintaining the existing features to a new system and along with the SIT preparation, issue analysis and Bug fixing.

Indochina bank is poised to embrace using T24 R20 Environment Preparation for Mock upgrades, Dress Rehearsal, Load and Stress Testing to transform and improve the way it engages with clients effectively. The early benefits achieved include faster response times, improved client interaction, Technical Training, Go-live & post-live support and better service delivery, to meet ever-changing customer needs. Indochina Bank recognizes that the Temenos T24 R20 TAFJ Technical Upgrade is designed to support the concierge banking needs of individuals and medium or large business customers at every stage of their financial journey. Traditionally, banks require customers to access various applications, each with different credentials, for their personal and business needs. With Temenos T24 upgrade, Indochina Bank eliminates these siloed and disjointed customer experiences.


We are excited for been chosen as the partner of choice for Temenos offerings by Indochina Bank and look for a promising partnership planned for the long term, with the next subsequent phase eyeing a new technology upgrade.



In response to this news,

Mr. Paxy SENGOUDONE, IT Project Manager, Indochina Bank Limited.

We would like to express our sincere appreciation to ITSS for your service to us as one of our most reliable partners. Ever since we signed our contract, you have provided the highest quality of service & support to make this project successful.


Mr. Muthukumar Arumugam, Project Manager, ITSS, commented:

We are very happy to have associated with the Indochina bank. The bank has a high reputation for keeping the clients happy and always experimenting in adopting new changes. Now we are going to help them achieve all this at a faster rate and use this opportunity to make our relationship stronger.


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ITSS and Unblu announce strategic partnership to take financial advice to the next level.


ITSS and Unblu announce strategic partnership to take financial advice to the next level.

ITSS Global, Geneva, Switzerland: 6 Sept. 2021:

This strategic alliance with Unblu will enable ITSS to reach and better serve more customers in the financial industry by combining the highly secure interaction and collaboration software of Unblu with Temenos’s banking-leading solutions.

The partnership will see Unblu’s Conversational Platform be offered and implemented by ITSS Global worldwide to allow financial institutions to make every digital conversation meaningful and profitable. Unblu’s platform is empowering advisory, sales, and support teams worldwide to offer a more personalized, efficient, and flexible experience, boosting satisfaction and increasing sales.

ITSS has always provided customers with innovative solutions and the most comprehensive services, and we believe this collaboration will once again help banks in their path to accelerate the success of their customers’ digital engagement program.

This collaboration is part of ITSS’s vision of offering exciting new third-party solutions designed in partnership with innovative companies to work alongside banks and allow them to benefit from high-end solutions to stay at the forefront of market trends.

Patrick Jaccoud, Chief Executive Officer, ITSS, commented:

“With a mission to humanize digital banking while leveraging the right technology platforms, we are excited to be associated with Unblu, as this alliance will accelerate our customer’s digital engagement journey and amplify their success metric by adding more human touchpoints.”

Luc Haldimann – CEO, Unblu, said:

“We are very pleased with this partnership. ITSS is combining Temenos and Unblu to build a unique and very powerful conversational banking offering. A proposal that will allow its customers to take financial advice to the next level, delivering a phenomenal and consistent digital experience”

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BNCTL and ITSS to form Strategic Partnership for Managed Service to Drive a Fundamental Transformation on the active Temenos T24 System.

BNCTL and ITSS to form Strategic Partnership for Managed Service to Drive a Fundamental Transformation on the active Temenos T24 System.

ITSS Global, Geneva, Switzerland: 21st June’2021:

BNCTL has partnered with ITSS, with the focus to achieve its future potential with the depth and breadth of experience and integrity of ITSS with managed services on Temenos Transact and help extend gold-standard banking services to the people of Timor-Leste.

The project has been commenced on 16th June ’21 with formal kick-off meeting. This union is expected to provide the bank increasing clientele with shielded services. Objective of the project is to have a comprehensive assessment, Identifying the business & technical blocking issues, streamlining the existing system & provide necessary solutions & training. This will significantly improve levels of customer fulfilment while also lowering overall IT costs via higher automation and lower maintenance spending.

We are excited for been chosen as the partner of choice for Temenos offerings by BNCTL and look for a promising partnership planned for long term, with the next subsequent phase eyeing at technical upgrade.

In response to this news,

Chandomay Das CTA, BNCTL, said:

“The partnership with ITSS will be an important driver of our strategic transformation,” We congratulate and welcome ITSS. Indeed, we are confident that ITSS will show off their experience and integrity in making our business smooth. Looking forward to work with ITSS and upgrade to latest version”

“We’re excited about our strategic partnership and the opportunity for ITSS to be helpful to BNCTL and its clients as they grow their business and shape the future of the financial services industry” : Stated, Muthukumar, Regional Manager, ITSS Global. ”

About BNCTL:

Established in 2011, BNCTL is wholly owned by the State of Timor-Leste and the only Timor-Leste’s bank to the date. The bank now has 13 branches in 13 municipalities, including 7 units in Dili, the capital of Timor-Leste, 27 ATMs, more than 30 POSs, and 13 mobile banking vans enabling BNCTL to bring banking services to people living in the most rural and remote areas of Timor-Leste. BNCTL enjoys rapid and significant growth in its business and operations since its inception in 2011. BNCTL has been continuously progressing towards a fully operating commercial bank as a full-fledged financial institution by catering its services to all categories of customers, including small businesses, individuals, and microfinance customers. Advancements in technology and communications have enabled BNCTL to digitalize its services in the most effective, efficient, and secure ways. BNCTL website – Country – Timor-Leste, Dili

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Merkanti Bank Chooses ITSS Global to Drive Digital Growth and Deliver Unrivalled Protection Against Financial Crimes

Merkanti Bank Chooses ITSS Global to Drive Digital Growth and Deliver Unrivalled Protection Against Financial Crimes

ITSS Global, Geneva, Switzerland: 14 Juin 2021

Malta’s Merkanti Bank Ltd (a subsidiary of Merkanti Holding plc) selected ITSS for their digital evolution, implementing award-winning Temenos Transact solution. The bank’s growing user base will be further protected with cloud based Temenos Financial Crime Mitigation (FCM), which will be integrated into the bank’s core banking and payments architecture.

This strategic alliance will be a part of the bank’s digital evolution program into a modern, scalable system that drives digital growth. This decision was taken to align with new business lines after its two-time acquisition. With this implementation, Merkanti Bank will attain an impressive level of automation through its entire operations resulting in a major efficiency gain for the whole bank while greatly improving the customer experience and preventing fraudulent operations. This partnership will be powered by integration with TAS Group payment solutions, ITSS’s esteemed partner.

This association of Implementation of Temenos Transact R20 will see continued improvement in functionality to support rapid development and launch of new products, allowing the bank to promptly respond to market and customer demand. Thus, providing unrivalled levels of detection and resilience against financial crime.

In response to this news,

Selvakumar Ammayappa, Director – Banking Services of ITSS Global stated “We are delighted by this collaboration and to take part in the success journey of Merkanti Bank. This collaboration further strengthened our relationship with them. With the state-of-the-art Temenos R20 core-banking system, FCM regulatory tool and the TAS Group payment solution, the bank can offer new products and services for the client. This will help them meet the highest requirements for speed, security, compliance and convenience.”

Patrick Vella, Chief Information Officer of Merkanti Bank expressed that “We feel satisfied and confident with our decision to choose ITSS as partners. We are confident of their expertise in T24 implementations across the globe, and they have demonstrated a high understanding of our requirements for this project. This project will support the future business development and digitization of the bank.”

ITSS Global is committed to deliver this implementation with the highest levels of services and consulting.

About Merkanti Bank:

Merkanti Bank Ltd (formerly MFC Merchant Bank Ltd) is a credit institution licensed by the Malta Financial Services Authority and is focused primarily on merchant banking services, trade finance and general corporate banking services. The Bank forms part of Merkanti Holding plc, which is a financial entity group registered in Malta and has a bond listing regulated by the Malta Stock Exchange.

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City Savings Bank, Philippines went live with first Temenos SaaS implementation

City Savings Bank, Philippines went live with first Temenos SaaS implementation

ITSS Global, a leading banking software service provider announced that it went LIVE with its first digital SaaS implementation with the Temenos Banking Cloud at City Savings Bank, Cebu (subsidiary of Union Bank of the Philippines and a member of the Aboitiz Group). This alliance has made the bank future ready by leveraging the capability and stability of the Cloud with Temenos SaaS to meet evolving business demands and to strategically position the bank to cater to all the customer needs in a post pandemic era.

The decision was made to use new Cloud technology to improve the digital customer journey for mortgage products and create a unique digital service that simplifies banking, rewards customers and helps them achieve their financial goals.

This has helped the bank reduce costs, whilst improving the customer experience, bringing new products to market faster and scaling efficiently, thus making it the preferred bank within the domestic banking industry.

ITSS Global was partnered as the system integrator and implementation partner to lead the core banking implementation and modernization project with a new digital banking eco-system. Adopting an agile implementation approach to complete the project delivery successfully with post LIVE support amidst the COVID 19 crisis, despite the initial delay

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Pioneering TPH implementation, ITSS has built a center of expertise in all regions across the world.

Pioneering TPH implementation, ITSS has built a center of expertise, globally!

Geneva, June 01, 2021 – ITSS is on the path of becoming the global leader in TPH implementation, thanks to the wealth of experience accumulated, by effectively supporting financial institutions across the world to seamlessly migrate from FT to TPH. With 8 successfully completed TPH implementation projects, and 9 still on-going projects, ITSS is leaving it’s footprints globally.

Why TPH? Payments are central to every business as they constitute the true lifeblood of any financial organization. Today’s market environment highlights the need for banks to quickly adapt their payments strategies to support changing market conditions and business needs.

The global lockdown has definitively reshaped how we function as a universal workforce. Among the many positive examples of how technology has enabled us to work and socialize remotely, it has also served to throw light on payments services provided by banks, which don’t quite live up to the standards set by other parts of our increasingly digital society.

Statista has estimated that the total transaction value in the digital payments segment is growing at an annual growth rate of 12%. As payments processing volumes are growing with increasing diversity of customer demands, the areas such as digital payments modes, real-time payments, fraud monitoring and many aspects of processing are put under severe pressure within a bank’s functional system.

With global payments infrastructure moving to a single messaging standard, ISO 20022, the shift is not purely a compliance exercise. The reality is that this new standard has far-reaching and highly strategic implications for most banks and financial institutions. An agile payments solution that offers real-time processing and open APIs as core requirements, have become vital for financial institutions.

Adoption of TPH (Temenos payment Hub) will now allow banks to offer their customers a seamless payment experience which offers straight through processing (STP) and provides a 360° view of all transactions in real-time and have a workflow for priority based payments processing.

Why choose ITSS? With over 20 years of experience of successfully delivering banking solutions globally, ITSS has accumulated a nuanced understanding of the needs and requirements of Temenos’ clients throughout the globe, and has developed a proven best practices on TPH (Temenos Payment Hub) implementation. Thus effectively establishing regional implementation hubs that can guarantee a smooth transition from FT to TPH, that enables financial institutions to unlock the value-adding opportunities that they have been chasing for years.

TPH can also work as a stand-alone requirement, and ITSS is ready to assist financial institutions across the world optimize their current Temenos fund transfer core module.

ITSS offerings while leveraging TPH are designed to work successfully both separately or together, via SaaS, cloud, or on-premise, providing the flexibility to tailor payment solutions to suit simple, complex and diverse needs.

Contact us today! We can guide your Payments Modernization Process and help you future proof your business with Temenos payment hub :

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Temenos Certified Managed Partner for Migration: Drum roll, please.

Temenos Certified Managed Partner for Migration: Drum roll, please.

A 15+ years long partnership between Temenos and ITSS, has now unlocked another milestone for the ITSS-Temenos family! We are proud to announce that Temenos has accredited ITSS as a Regional Managed Migration Partner.

ITSS strives to give our customers the best footing to build and run their businesses competitively and efficiently in a digital-first world. As a Managed Migration Partner, our Data Migration practice specializes in driving end-to-end migration engagements for all Temenos products. Amongst other services , this can include migration strategy creation and execution, data recons , go live support. The objective stays to deliver excellence without or with minimal impact on the business as usual.

Keeping up with our motto – Together, everything is possible, ITSS will partner with Temenos and clients to lead continuous innovation in building robust solutions to meet the challenges banks face both today and in the future. Besides being the Managed Migration Partner for LATAM and MEA, ITSS leverages the experience from engagement with 220+ clients to ensure best in class service to our clients.

We extend our gratitude to our team, whose consistent efforts and expertise has enable us to achieve this milestone.

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ITSS Global is proud to announce that HengHe (Cambodia) Commercial Bank Plc. went live with the Temenos T24 Transact R20

ITSS Global is proud to announce that HengHe (Cambodia) Commercial Bank Plc. went live with the Temenos T24 Transact R20

Geneva, May 14, 2021 – ITSS Global is proud to announce that HengHe (Cambodia) Commercial Bank Plc. went live on March 7th, 2021, with the Temenos T24 Transact Release 20, in Cambodia.

The main objective of this green field implementation project was primarily to enable HengeHe Bank become a market disruptor. ITSS leadership and services during the seven-month project implementation support the bank’s aggressive expansion plans to reach the digitally minded millennial market segment. With the adoption of the trend-setting Temenos technology available in R20, HengeHe Bank is well positioned to be the leading technologically progressive financial services provider in Cambodia by fast tracking the adoption of digital banking services, and promoting social and economic progress in the country.

Temenos T24 Transact will serve to optimize HengHe’s operations, enabling them to deliver enhanced digital products on a much shorter timescale, thus making their offer more accessible and cost effective by significantly lowering service delivery costs.

Sivaramakrishnan Ramamoorthy, Chief Operating Officer of ITSS Global stated: “In this pleasured moment, I take this opportunity to congratulate and extend my heartfelt gratitude to the project team. Without their tenacious dedication and ability to adapt to evolving conditions and requirements, it would not have been possible to have completed the task during these special circumstances brought on by the pandemic, ensuring that the project got delivered remotely and GO-LIVE successfully”.

We also extend our congratulations to HengeHe, because after 7 months of determination and, guided by their zealous devotion to the best interest of their clients, they successfully went live in the middle of a pandemic. Therefore, we wish to extend our sincere gratitude to them and Temenos for their confidence and faith in partnering with us.

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