Category: News & Events

Synergy in Action: ITSS and aiBANK Propel Banking Efficiency to New Heights

Synergy in Action: ITSS and aiBANK Propel Banking Efficiency to New Heights

 

Information Technology Solutions and Services (ITSS) Global, a titan in banking software solutions with a commanding presence in over twenty-three locations worldwide and over two decades of unparalleled expertise, has achieved a groundbreaking milestone with the Arab Investment Bank (aiBank). This collaboration has culminated in the seamless implementation of Automatic Clearing House (ACH) Automation & Integration, a move set to revolutionize the bank’s transactional efficiency and financial operations. This press release invites you to explore the synergy between ITSS’s innovative solutions and the bank’s forward-looking approach, marking a new era in banking efficiency.

A Strategic Alliance Defined by Vision & Expertise

The aiBANK & ITSS Partnership

In the dynamic world of banking technology, the Arab Investment Bank (aiBANK) faced a pivotal moment, ready to embark on a transformative project poised to reshape its operational framework. The choice of ITSS Global as a partner was not merely strategic but a testament to a shared vision and unparalleled expertise. This story of selection is a narrative of foresight, innovation, and a deep-seated understanding of the banking sector’s intricacies.

The Foundation of Trust

The alliance’s seeds were sown with the groundbreaking TPH implementation two years prior, marking a journey of mutual success and showcasing ITSS’s unmatched capabilities. This initial collaboration became the bedrock of trust and demonstrated a partnership capable of achieving remarkable feats.

Choosing Excellence

ITSS’s selection was driven by its profound grasp of local banking sector’s unique challenges, its technical innovation, and a track record of success that promised not just to meet but to exceed aiBANK’s ambitious goals. Their approach went beyond technical solutions, understanding aiBANK’s vision and aligning with its long-term objectives.

A Partnership Beyond Transactions

What distinguished ITSS was its commitment to a strategic partnership, prioritizing aiBANK’s aspirations and challenges, and customizing solutions to pave the way for future success. This collaboration was more than a project; it was a shared journey towards innovation and excellence.

As aiBANK embarked on this transformative venture with ITSS, it was clear this partnership was chosen not just for what ITSS could do but for how they thought alongside aiBANK. Together, they are not only aiming to achieve operational efficiency but also to redefine the benchmarks of banking technology. This press release invites readers to delve deeper into

the narrative of this strategic alliance, showcasing a partnership that exemplifies vision, expertise, and a commitment to redefine the future of banking.

Expanding Horizons: ITSS’s Pioneering Solution for aiBANK

In an ambitious stride towards enhancing its payment processing capabilities, aiBANK embarked on a significant project alongside ITSS, focusing on the implementation and integration of the Automatic Clearing House (ACH). This venture aimed to achieve Straight Through Processing for local payments across multiple currencies: Egyptian Pound (EGP), US Dollar (USD), and Euro (EUR). Central to this initiative was the deployment of the Temenos Payment Hub, a cutting-edge solution designed for seamless transaction processing.

The project’s complexity was further amplified by the need for meticulous integration and certification with the Egyptian Banks Company (EBC), underscoring the rigorous standards and collaborative efforts that defined this groundbreaking project. Through this initiative, aiBANK and ITSS have set a new benchmark in banking efficiency and transactional agility, underpinning their commitment to innovation and excellence in the financial sector.

Success Stories: Celebrating Partnership Achievements with ITSS and aiBANK.

Our partnership with ITSS has truly been exceptional, and I am grateful for the collaborative spirit and innovative solutions they brought to the table. Together, we have achieved remarkable results that have not only met but exceeded our expectations starting from a smooth upgrade in 2022 followed by a first of a kind successful products rollout (TPH, SDB, TFO and ACH). As we look forward to continuing our partnership in the long term, I am confident that together, we will continue to drive innovation, overcome challenges, and deliver value to aiBANK. Their professionalism, responsiveness, and proactive approach make them an invaluable partner, and I am excited about the possibilities that lie ahead.

                                                                                    – Mohamed Hussein, Head of Core Banking & Project Sponsor, aiBank

I’m immensely proud to announce the successful implementation of the first TPH module implementation in Egypt, marking a significant milestone in our journey towards operational excellence. This achievement underscores the dedication and collaborative spirit of our team, as well as the invaluable partnership we have forged with aiBank. Together, we have not only met but exceeded expectations, demonstrating the power of synergy and shared vision. This success reaffirms our commitment to delivering unparalleled service and innovative solutions, setting the stage for continued growth and prosperity in our partnership with aiBank.

                                                                                                                                 – Amine Ajouad, Regional Director (MEA), ITSS

About Information Technology Solutions & Services (ITSS)

For over twenty years, ITSS Global has been a pioneering force in revolutionizing the global banking industry. Renowned for our blend of consulting expertise and innovative software solutions, ITSS Global has established itself as a leading provider of integrated banking services worldwide. From the bustling streets of Europe to the vibrant markets of Africa, the dynamic landscapes of the Middle East and Asia, and the thriving economies of Latin America, our presence spans continents.

Headquartered in the vibrant city of Geneva, ITSS operates a global network comprising over twenty-three strategically positioned offices. Our mission is clear: to empower legacy banks not only to survive but to thrive in an ever-evolving digital era. Through our commitment to innovation, we have enabled countless financial institutions to strengthen their leadership positions by seamlessly adapting their core banking systems to exceed the ever-heightening expectations of their customers. At ITSS, we are dedicated to driving the future of banking, one innovative solution at a time.

For more info, please visit www.itssglobal.com

About Arab Investment Bank (aiBank)

Established in 1974 under the supervision of the Central Bank of Egypt, Arab Investment Bank (aiBANK) has evolved into a leading investment and business bank. With a capital base of EGP 5,000,000,003 and a strategic ownership structure, including EFG Holding S.A.E, Algeria’s Financial Services and Digital Transformation Sub-Fund, and National Investment Bank, aiBANK is committed to delivering comprehensive corporate, retail banking, investment, and treasury services. Our Sharia-compliant offerings and focus on supporting small and medium enterprises underscore our dedication to fostering Algeria as well as whole of MEA regional economic and social development. With thirty-four branches nationwide and a commitment to expanding our presence, aiBANK prioritizes customer satisfaction through innovative services and continuous investment in technology and human capital.

For more info, please visit www.aibegypt.com/en 

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ITSS Global Successfully Completes Monumental Core Replacement Project for National Bank of Iraq

ITSS Global Successfully Completes Monumental Core Replacement Project for National Bank of Iraq

 

In a significant milestone, ITSS Global has concluded the extensive Core Replacement Project for the National Bank of Iraq (NBI), based in the capital city of Baghdad. This transformative project saw the complete overhaul of the bank’s legacy core, replacing it with the pinnacle in core banking technology, Temenos Transact.

The scale of this endeavor is underscored by the integration of the new system with 27 channels and endpoints, accompanied by the migration of data for over 222,000 customers. Notably, the implementation of Temenos Payments Hub (TPH) further solidified the bank’s position as a forward-thinking institution Taking into account that NBI manages a substantial 385,000 accounts.

Building on a longstanding history of successful collaborations, ITSS once again proved to be a trusted partner throughout this transformative journey. The ITSS team seamlessly integrated with the NBI project team, providing access to talented experts and playing a vital role in building a formation for a successful team. Recognized as an accomplished integrator, ITSS demonstrated an in-depth understanding of the bank’s ecosystem and operating model, essential for completing projects within stringent time, budget, and scope constraints.

ITSS showcased flexibility in responding to emerging changes, prioritizing project success over competing priorities. The early adoption of foundational yet niche products like “Temenos Payments Hub” required extensive engineering and customization work, showcasing the strength of teamwork, dedication, and innovative solutions.

“In such a competitive digital world, it is critical for NBI to build a modernized IT eco-system to avail customer-centric channels with a highly personalized digital experience,” stated Adel Awad, Group Chief Information and Security Officer “Our choice to partner with Temenos and ITSS has resulted in a best-in-class Core Banking System that offers a native modernized payment infrastructure alongside flawless conventional banking capabilities.”

Awad further emphasized, “The project involved migrating over 27 channels and integration points, adapting to local and regulatory requirements, a major undertaking that we achieved in record time in the world of core banking system migration projects. That was only possible with the instrumental role of our technical and project team, and the help of our trusted partners.”

Diana Mughrabi, Senior Project Manager at ITSS, expressed her enthusiasm, stating, “I am delighted to share some wonderful news! Our third significant project of the year, executed in collaboration with our esteemed clients at the National Bank of Iraq, has successfully gone live. We extend our heartfelt gratitude to the exceptional teams involved, whose collaborative efforts made possible the seamless ‘big bang’ deployment of Temenos Transact, the industry-leading core banking solution.”

About ITSS Global: With over two decades of consulting and business expertise, ITSS Global has been a stalwart in providing integrated global banking software services to financial institutions across Europe, Africa, the Middle East, Asia, and Latin America. Headquartered in Geneva and boasting 23+ global strategic offices, ITSS has played a pivotal role in helping legacy banks solidify and sustain their leadership positions by evolving core banking systems to meet ever-changing customer expectations.

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Empowering Tomorrow: ITSS Global and Al Salam Bank Join Forces for Banking Excellence in Algeria

Empowering Tomorrow: ITSS Global and Al Salam Bank Join Forces for Banking Excellence in Algeria

 

ITSS Global, a distinguished global banking software provider, proudly announces a transformative collaboration with Al Salam Bank, Algeria. This strategic partnership underscores ITSS’ unwavering commitment to modernize the Algerian banking sector, emphasizing a substantial step towards comprehensive digital transformation.

The collaboration signifies a pivotal milestone in ITSS’ dedication to implementing advanced solutions aligned with Shari’a banking laws. The signing of the project showcases ITSS’ proficiency in delivering cutting-edge Islamic Banking services to financial institutions.

The project, encompassing offshore deployment and the implementation of new features symbolizes a collaborative effort for mutual success. With the establishment of an ITSS subsidiary in Algeria, Al Salam Bank expresses its intention to collaborate directly with ITSS Algeria. Additionally, there are plans to strategically outsource a portion of the bank’s IT team’s development activities in the medium term.

The estimated timeline for project completion is set at three months, adhering to the agreed-upon project scope.

About ITSS Global: With over two decades of unparalleled consulting and business expertise, ITSS Global has been a trailblazer in providing integrated global banking software services to financial institutions worldwide. Headquartered in Geneva and boasting 23+ global strategic offices, ITSS has played a pivotal role in assisting legacy banks in solidifying and sustaining their leadership positions by evolving core banking systems to meet ever-changing customer expectations.

In pursuit of global impact, ITSS has recently established an office in Algeria, aiming to revolutionize the local banking landscape by providing banks with the most advanced technologies and tools.

About Al Salam Bank: Al Salam Bank operates as a universal bank under Algerian law, offering Shari’a-compatible products certified as compliant by the bank’s Shari’a Council. Commencing operations in 2008, the bank focuses on delivering innovative banking products and services. In 2011, it implemented Temenos T24 to offer cutting-edge banking services, aligning with market expectations and stakeholder satisfaction.

As of now, Al Salam Bank – Algeria boasts a network of Twenty-Five branches spread throughout the national territory, with plans for further expansion. This aligns with the bank’s vision and strategy to offer banking services and products to a diverse audience with various formulas, maintaining the highest quality standards.

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Driving Change: ITSS Global Presents the Remarkable Evolution of EFG Bank, Switzerland

Driving Change: ITSS Global Presents the Remarkable Evolution of EFG Bank, Switzerland

 

In a significant milestone for both EFG Bank, Switzerland, and ITSS Global, ITSS is thrilled to announce the successful culmination of a transformative upgrade project. This initiative marked the seamless transition of EFG Bank’s systems from G13 JBASE to R18 TAFC ORACLE, accompanied by the integration of the database with cutting-edge management systems.

The project, involving a multi-entity upgrade encompassing 12 units, with 11 already live, reached its pinnacle with the recent and substantial Go-Live in November 2023. This final Go-Live, one of the largest entities among the 12, was achieved through the meticulous efforts of the ITSS Team. Their establishment of a highly customized environment, informed by in-depth analysis and tuning, set the stage for success.

The testing and training phases, executed with patience and precision amidst various interventions, played a crucial role in this achievement. Through identifying gaps, providing unwavering support, and adapting to deviations in the project planning, the ITSS team ensured a comprehensive project execution that delivered the desired outcomes for our esteemed client.

Official Quotes:

Goncalves Dinis, Project Manager EFG Bank expressed his appreciation, stating,

ITSS’s contribution to the success of the program was instrumental and widely recognized across the Bank. Their outstanding combination of technical and functional expertise, coupled with remarkable soft skills, showcased their strong resilience and effectiveness in delivering highly specialized professional services on Temenos core banking systems and products. We strongly recommend ITSS to any potential client.

As the ITSS Project Manager, I can attest that this project was nothing short of exhilarating, considering the scale it presented and the multitude of entities involved. It provided us with the invaluable opportunity to immerse ourselves in a transformation project of great significance, allowing us to contribute as individuals to a memorable achievement. This experience not only adds immense value to our professional growth but also sets the stage for even greater successes in the future.” – Sufyan Belayachi, ITSS Project Manager

 

About ITSS Global

With over two decades of consulting and business expertise, ITSS Global has been a stalwart in providing integrated global banking software services to financial institutions across Europe, Africa, the Middle East, Asia, and Latin America. Headquartered in Geneva and boasting 23+ global strategic offices, ITSS has played a pivotal role in helping legacy banks solidify and sustain their leadership positions by evolving core banking systems to meet ever-changing customer expectations.

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Innovative Overture: ITSS’ 10th Regional Go-Live in Cambodia Strikes the Perfect Digital Note, Accompanied by SBI Ly Hour Bank Triumph

Innovative Overture: ITSS’ 10th Regional Go-Live in Cambodia Strikes the Perfect Digital Note, Accompanied by SBI Ly Hour Bank Triumph

ITSS Global, headquartered in Geneva, is a leading global banking software and solutions provider, with 23+ international strategic offices. proudly announces the successful completion of a transformative project at SBI Ly Hour Bank in Cambodia.

The comprehensive implementation, transitioning from a legacy Core Banking System to Temenos Transact R22 TAFJ, marks a significant milestone in advancing the bank’s technological infrastructure.

SBI Ly Hour Bank, a key player in Cambodia’s financial sector, partnered with ITSS Global to enhance operational efficiency, improve customer experiences, and stay at the forefront of banking technology.

Key Highlights:

Strategic Upgrade: The migration from a legacy Core Banking System to Temenos Transact R22 TAFJ signifies a strategic move towards a more agile, efficient, and technologically advanced banking environment. Now the bank an easily cater to Retail, Business, Loan, Payments, Savings, and other miscellaneous services demanded by its customers.

Operational Excellence: The implementation at SBI Ly Hour Bank focuses on optimizing internal processes, streamlining workflows, and fostering a seamless banking experience for both staff and customers.

Enhanced Customer Services: By embracing the latest technology through Temenos Transact R22 TAFJ, SBI Ly Hour Bank is poised to provide enhanced and personalized services, ensuring a superior banking experience for its customers.

Here is a picture taken on-site during the Go-Live,

Remadevi Karat, Project Manager, ITSS remarked, “This is the tenth successful ITSS Go-Live in the region, affirming the substantial trust our esteemed clients in the APAC region consistently repose in our capabilities. I commend the project teams for their unwavering commitment to excellence, consistently delivering high-quality results for our discerning clientele.”

About ITSS Global:

ITSS Global is a renowned banking software integrator with a proven track record of delivering innovative solutions to financial institutions worldwide. With expertise in implementing industry-leading platforms like Temenos Transact, ITSS Global continues to shape the future of banking technology. For more information about ITSS Global, please visit www.itssglobal.com.

About SBI Ly Hour Bank:

SBI Ly Hour Bank Plc is dedicated to providing a wide array of commercial banking services to individuals, SMEs, companies, and corporations, contributing significantly to Cambodia’s socio-economic development and beyond. Aligned with global commercial banking standards, the bank aims to actively promote economic growth and financial well-being within the local communities.

For more information about SBI Ly Hour Bank, please visit https://www.sbilhbank.com.kh

 

 

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ITSS GLOBAL EXPANDS INTO VIETNAM, FURTHERING GLOBAL BANKING TRANSFORMATION

 

ITSS GLOBAL EXPANDS INTO VIETNAM, FURTHERING GLOBAL BANKING TRANSFORMATION

ITSS Strengthens Position in South Asia with New Office Announcement in Vietnam.

[Geneva, 21 Nov 2023] – ITSS Global, a well-established banking software integrator and solutions provider, proudly announces its expansion into Vietnam, reinforcing its commitment to building local capacities and improving banking sectors worldwide. 

With over two decades of profound experience and a strategic presence gracing more than twenty-three international hubs, ITSS Global stands as the preferred companion for implementing and elevating Temenos products and services. Effortlessly weaving its in-house tools and products, ITSS contributes dynamically to the flourishing evolution of banking landscapes both globally and locally. 

This momentous expansion follows the recent establishment of offices in the vibrant terrains of Ethiopia and Algeria, where ITSS collaborates harmoniously with major banks to introduce fresh banking solutions. The gentle breeze of transformation now wafts over Vietnam, harmonizing with ITSS’s mission to extend its global footprint, casting a benevolent spell that both impacts and enhances local banking industries. 

In articulating ITSS Global’s unwavering commitment, CEO Patrick Jaccoud gracefully expressed, Our devotion lies in nurturing local capabilities, elevating markets, and aligning them with global banking standards. The expansion into Vietnam is a poetic ode, a testament to our sacred pledge to initiate positive transformations within the local banking sector. 

About ITSS (Information Technology Solutions and Services)

ITSS is an expert banking software integrator with a track record of collaborating with hundreds of banks worldwide over two decades, successfully completing over a thousand projects. The company specializes in providing a comprehensive range of banking software, applications, support, and maintenance services. 

Visit their website to find out more: https://www.itssglobal.com

 

 

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Taking the Lead: CQUR Bank Soars with ITSS Sigma Suite & JBLoader!

 

Taking the Lead: CQUR Bank Soars with ITSS Sigma Suite & JBLoader!

 

ITSS, a leading banking software and service provider, is pleased to announce the successful implementation of its proprietary solutions Sigma Suite and JBLoader at the CQUR Bank LLC. Sigma Suite is an enterprise-grade monitoring, analytics, and reporting solution from ITSS, while JBLoader is their prized data extraction tool.
The Sigma Suite implementation and JBLoader installation were completed using a hybrid model (onsite & remote) using the Agile framework and a fixed costs model. With the successful completion of this project, the bank is now able to realize its goals of generating timely and standardized reports for the regulatory authorities (QFCA: Qatar Financial Centre Regulatory Authority) as well as for the bank management, internal purposes and for auditors.
The ITSS project team meticulously completed the project within the agreed timeline, saving the client’s precious time and resources. ITSS experts furnished the required training, testing, and post Go-Live support to the bank’s teams.
Here is what Kenny Justin, COO at the CQUR Bank LLC, had to say about ITSS upon completion of the project:
“Grateful to ITSS for a swift and well-managed project completion. The Sigma Suite reporting solution solved the historical issues that had piled up due to ‘manual approach’ used earlier at our bank. Our team also thanks ITSS experts for detailed training and support and for making us feel comfortable with Sigma rules engine. Additionally, JBLoader installation has made handling and extracting data much easier for us and swiftly bridges T24 to Sigma Suite.”

JC, Product Manager, ITSS, commented, “It is great to see Sigma Suite at work. It is the most elegant solution for reporting automation and is superior to its competitors. Combination of Sigma Suite and JBLoader can help any bank aim for higher goals and better business.”

Babar Mahmood, Project Manager at ITSS Global, commented,The Sigma Suite Implementation project proved another achievement of successful delivery of milestones. Agile methodology impressively contributed to the delivery within specified timelines. I admire the support & collaboration from CQUR Bank & ITSS team members that helped us achieve the common goal resulting in high-quality Project Management.”
About CQUR Bank
Headquartered in Doha, CQUR Bank offers a range of banking products and services to corporate international customers as well as High Net Worth Individuals helping them achieve short- and long-term financial goals. The strategic goal of the Bank is to provide high quality services to its customers worldwide.
About ITSS Global
ITSS has encompassed over two decades of consulting and business expertise, serving integrated global banking software services to banks and financial institutions across Europe, Africa, the Middle East, Asia, and Latin America. Headquartered in Geneva, and with its 23+ global strategic offices, ITSS has been instrumental in helping legacy banks cement and sustain their position as leaders by evolving core banking systems to meet changing customer expectations.

Visit their website to find out more: https://www.itssglobal.com

 

 

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ITSS Reaches a Significant Milestone with Temenos Infinity Global Delivery Partner Certification

 

ITSS Reaches a Significant Milestone with Temenos Infinity Global Delivery Partner Certification

Acknowledged for Exceptional Commitment to Skill Advancement and Banking Software Excellence

Geneva, Switzerland – ITSS, a leading global provider of banking software services, proudly announces its recent achievement of the coveted Temenos Infinity Delivery Partner Certification, a testament to its unwavering commitment to skill development and excellence in the banking technology industry.

ITSS has successfully met and exceeded the rigorous Temenos Infinity Delivery Partner Certification requirements, with efficient and exemplary performance. Notably, ITSS reached this milestone within an exceptionally expedited timeframe, underscoring its dedication to continuous improvement and learning.

Banks benefit significantly from Temenos Infinity, featuring pre-built functionality for Retail, Business, Corporate, and Wealth banking. It also covers key aspects like Onboarding & Origination, digital customer engagement, and Real-time Campaigns, ensuring banks stay competitive and agile.

Through the Temenos Learning Community, ITSS has made substantial investments in team development, resulting in over 220 certifications across multiple disciplines. These certifications enable ITSS to offer exceptional services, including remote, on-site, and offshore solutions, tailored to each client’s unique needs.

Commenting on this achievement, Sundarmoorthy, Lead- Infinity Delivery Manager at ITSS, stated, 

As we attain the prestigious Temenos Infinity Delivery Partner Certification, our commitment to excellence and skill development in the banking technology sector stands firm. Recognizing that adaptability is key in the rapidly changing banking industry, we ensure our clients receive services of the highest quality to meet current and future business needs.

About ITSS:

ITSS, headquartered in Geneva, Switzerland, boasts over two decades of consulting and business expertise. It specializes in providing integrated global banking software services to banks and financial institutions across Europe, Africa, the Middle East, Asia, and Latin America. With a global presence encompassing more than 23 strategically located offices, ITSS is at the forefront of empowering digital transformation for banks worldwide. 

Visit their website to find out more: https://www.itssglobal.com

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From Legacy to Innovation: ITSS’s Rebranding Story

 

From Legacy to Innovation: ITSS’s Rebranding Story

Geneva | 12th December 2023: ITSS, a leading Banking Software and Services company is
thrilled to announce an exciting rebranding initiative, marking a significant milestone in its
journey. The comprehensive brand revamp includes a new logo and visual identity.
It is a sleek, modern, and forward-looking Logo, with elements and colours that stand for
ITSS’s core values of trust, reliability, and technological prowess. The upward arrow signifies
movement, speed, and a never-ending urge to discover new avenues dedicated to mankind.
The story of ITSS’s logo change and brand revamp is a tale of adaptability, growth, and the
relentless pursuit of excellence. It is a narrative that echoes every ITSSian’s belief that, just as
technology never stands still, neither should the pursuit of progress.
With their new logo as a symbol of their commitment to the future, ITSS is ready to embrace
the challenges and opportunities that lie ahead, forging a path towards a brighter, more
innovative tomorrow.
The key rebranding initiatives include:
1. Company logo that represents upward movement, speed, and growth.
2. Brand colours that signify our culture of inclusion, community, and learning.
3. Updated Website that features a user-centric interface with seamless
navigation.

4. The presence of a two-fold upward arrow embodies our unwavering dedication to both our clients and employees. Positioned beneath, the triangle symbolizes the notions of Stability and Balance, while the 23 years of ITSS serves as the cornerstone for all future endeavours. It also mirrors our dynamic and innovative approach, which has propelled us from a local name to a global presence.


Patrick Jaccoud, CEO of ITSS, commented, “It is an exciting time for us, as we embark on a
new journey with a transformed brand. Our brand revamp is the embodiment of our
dedication to staying ahead of the curve and leading with innovation.”
Thiagraj Jayachandran, CTO at ITSS, added, “Our brand revamping initiative is a bold step
towards a more innovative and customer-centric future. We are not just changing our logo;
we’re redefining our commitment to excellence and embracing the evolving landscape of
technology.
About ITSS Global
ITSS has encompassed over two decades of consulting and business expertise, serving
integrated global banking software services to banks and financial institutions across Europe,
Africa, the Middle East, Asia, and Latin America. Headquartered in Geneva, and with its 23+
global strategic offices, ITSS has been instrumental in helping legacy banks cement and sustain
their position as leaders by evolving core banking systems to meet changing customer
expectations.
About the ITSS Brand 2.0
The new ITSS brand will add a new dimension to their approach. It is time to speed up the
digital transformation efforts and explore better avenues for the future of banking. As the
world stands on the precipice of great change that technologies like AI, ML, IoT, Data Science
bring to banking, ITSS leadership feels that the need to transform and rejuvenate is more than
ever.

Visit their website to find out more: https://www.itssglobal.com

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ITSS Global Modernizes Prival Bank: Implements Temenos Infinity with HID Identity Product

ITSS Global Successfully Implements Temenos Infinity with Identity Product Integration for Prival Bank


ITSS Global, a renowned global banking software integrator and solutions provider with more than twenty-three worldwide offices and over two decades of experience announced the successful implementation of Temenos Infinity Digital Banking with HID Identity Product at Prival Bank, Panama.

Prival Bank wanted to replace its outdated Online Banking system with Temenos Infinity version 2021.10, to better meet the demands of its customers. ITSS was roped in to complete the implementation and to furnish the required training, integration and testing support.

ITSS Global performed the Infinity implementation on Temenos SaaS cloud platform along with Fabric and DBX configuration. The regional regulatory compliance demanded the integration of Online banking systems with an identity provider for which ITSS collaborated with its partner HID, their partner in Identity and Authentication management services.

An expert team from ITSS Global completed the Go-Live within the stipulated time along with testing and training. The implementation team faced several challenges including geographical time difference, linguistic barriers. However, with skill and dedication, they managed to deliver the project with excellent results.

Quotes

Upon completion of the project, Sharon Williams, the VPA, Transformation and Continuous Improvement, at Prival Bank, commented, “I am delighted to inform that Prival Bank, Panama, has successfully transitioned its digital banking operations to the advanced Temenos Infinity release 2021.10, integrated seamlessly with our core banking system, Temenos Transact R20. ITSS demonstrated a clear commitment to delivering quality products, service, and support throughout the project. They were responsive to our needs and worked diligently to ensure that the project went live on time and remained within budget. I am particularly impressed with the technical skills and ability of the ITSS team. They were able to quickly understand our requirements and develop a solution that met our needs. Our satisfaction with the outcome is evident, and we acknowledge the invaluable contribution of ITSS Global in this journey.”

She further added, “I would highly recommend ITSS to anyone looking for a reliable and professional partner for their Temenos Infinity implementation project.”

Evelyn Hernandez Galvan, Project Manager at ITSS Global remarked, “I Congratulate my team for a successful Infinity implementation, considering the tight timeline. Despite several challenges, our team handled the project skilfully, implementing and integrating Infinity with the bank’s Transact R20 systems and providing training and testing support. We hope that our client will be able to achieve the expected objectives with this implementation.”

About Prival Bank

Prival Bank is a financial institution dedicated to Private Banking and Investment Banking services in Panama and Central America that offers personalized banking services to over 500,000 elite clientele. Made up of experts from different areas of the industry, the bank guarantees the ideal personnel to advise customers on managing assets and provides support to the clients with their personal and business financial needs. Their mission is to provide comprehensive banking services tailored to the needs of their clients, for this the bank has nurtured a team of highly trained professionals.

Visit their website to find out more: https://www.prival.com

About ITSS (Information Technology Solutions & Services)

ITSS Global is a technology company headquartered in Geneva, Switzerland. ITSS primarily provides banking technology, products, applications, support and maintenance services, in addition to implementing Temenos Digital Banking services. ITSS has a worldwide presence with 23+ strategic international offices and over 850 expert consultants.

Visit their website to find out more: https://www.itssglobal.com

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