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PRODUCTION |
Database management:
Disk space management, resizing, re-indexation, technical and regulatory archiving, integrated checking
Production follow-up:
Indicator set-up, incoming and outgoing flows follow-up, anticipation and follow-up of interactive response times, COB, EOM, EOQ, EOY, shadow environments
Support:
Incident analysis, incident follow-up and resolution, reporting
Help Desk:
Reception, qualification and request handling users and IT, indicator establishment, follow-up, reporting
End of Day follow-up:
Definition of follow-up procedures, procedure execution, reporting
Continuity plan:
Preparation and organization of fallbacks or fail overs programmed on backup systems
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